Quality is a discipline, not a department.
Augusta operates a documented Quality Management System covering software development, project management, customer relationships, and HR. The processes below are the ones our customers can audit — and they do.
Request our QMS documentCustomer success is the only measure that matters.
Every internal metric we track — sprint velocity, defect rate, on-time delivery, code coverage — exists to serve a single outcome: the customer's success in the system we built for them.
When those metrics conflict with that outcome, the metrics get changed. The outcome doesn't.
Augusta Software House is committed to delivering software products and IT services that meet our customers' explicit and implicit needs — measured against three standing benchmarks: did the system ship on time, did it solve the problem, and is it still working five years later?
Our Quality Management System governs the way we plan, build, and operate software for our customers. It's documented, audited internally on a quarterly basis, and reviewed externally during customer audits we routinely pass.
The processes that follow apply across every Augusta engagement — fixed-price builds, time-and-material work, and embedded outsourcing alike. Customers can request copies of any of these procedures under NDA.
Six disciplines that hold the work up.
Each pillar is owned by a named function lead, audited internally every quarter, and re-certified annually.
Customer relationship
Defined account ownership, weekly cadence with the customer, escalation path, satisfaction scoring at every milestone.
Project management
Sprint planning, risk register, dependency tracking, burndown reporting, transparent status escalation.
Software development
Documented SDLC, peer review on every PR, automated testing, configuration management, change control.
Quality assurance
Independent QA, defined acceptance criteria, automated regression, manual exploratory testing, customer UAT.
HR & talent
Documented hiring, structured onboarding, quarterly performance reviews, career-path planning, training budgets.
Continuous improvement
Sprint retrospectives, quarterly process audits, customer feedback loops, annual external review.
Seven phases. Every sprint.
Our development life-cycle — applied to every change, no matter the size.
Investigate
Inspection of requirements; clarification with stakeholder.
Design
Architecture decision recorded; security & data review.
Build
Trunk-based; tests-first; pair on hard parts.
Review
Peer review on every PR; automated lint & test.
QA
Independent testing; UAT with customer; defect tracking.
Release
Change control; deployment runbook; rollback ready.
Operate
Observability; incident response; post-mortem culture.
The controls behind every release.
Six concrete controls, applied to every Augusta engagement and audit-evidenced.
Documented architecture
Every project ships with an Architecture Decision Record (ADR) for each material decision — what we considered, what we picked, and why. Future engineers (yours or ours) can read the reasoning, not just the result.
Peer review on every change
No code reaches main without a second pair of eyes from a senior engineer. The review checks correctness, security, performance, and clarity — and stays in the audit trail forever.
Configuration & change management
Every environment is defined in Infrastructure-as-Code. Changes flow through a documented review and approval workflow, and roll back cleanly. The audit log shows who, what, when, and why.
Independent QA
QA is done by engineers who didn't write the code. Acceptance criteria are agreed up front and tested explicitly. UAT runs with the customer before any production release.
Observability & incident response
Every production system ships with logs, metrics, traces, and on-call coverage. Incidents trigger documented runbooks, blameless post-mortems, and corrective-action tracking.
Continuous improvement
Quarterly QMS audits identify drift; sprint retros capture what to change next; an annual external review keeps the system honest. The system improves on a schedule, not on emergency.
Request the full QMS document.
For prospective customers, auditors, and partners — we'll share the complete Quality Management System under NDA, including procedure documents, audit results, and corrective-action history.